The small print

Pickup & shipping

How it gets to you

• Everything is printed after you order it. Most orders are ready in 1–2 days. Big orders and busy weeks take longer, and we'll tell you if so.
• Pickup is free, from our garage. We email you when your order is ready and sort out the address and a pickup time with you. The address isn't on the website, on purpose.
• Shipping is within the US only. We post it within 2 business days of it being printed, and email you the tracking number. Shipping costs are shown at checkout.
• Once it's handed to the post office, delivery times are up to them. If tracking says delivered and it isn't there, tell us and we'll help chase it.

Returns & fixes

If something's not right

• Arrived broken, misprinted or wrong? Tell us within 14 days with a photo. We'll reprint it or refund you, your choice. You don't need to send the broken one back.
• Changed your mind? Send it back unused within 14 days and we'll refund the price of the item. Return postage is on you, and shipping fees aren't refunded.
• Custom prints are made just for you, so they can't be returned for a change of mind. If we printed it wrong, see the first point.
• About “perfect”: these are 3D printed in plastic, one layer at a time. Fine layer lines, a tiny blemish where a support was, and small colour shifts between spools are normal, not faults. The pictures on the site show what each critter looks like, but yours is its own little critter.
• Refunds go back to the card you paid with (or the way you paid in person), usually within 5–10 days of us agreeing to it.

Toy safety

Please read, grown-ups

• Small parts. Not for children under 3. Many critters have small, jointed pieces that could be a choking hazard.
• Printed in PLA plastic. It's not food-safe: don't chew, don't use as a cup or a teether.
• PLA softens in heat. A hot car dashboard in summer will turn a snake into modern art. Keep them out of hot cars and dishwashers.
• Wiggly joints can snap if bent the wrong way or stepped on. Check now and then for sharp broken edges, and bin anything that's cracked.
• Adult supervision recommended for younger kids. You know your kid. We know ours eat crayons.

Privacy

What we keep and why

• What we collect: the grown-up's name and email, what you ordered, how you want to get it, any note you add, and for custom requests the idea, link or photo you send. That's it.
• Why: only to make, deliver and talk to you about your order. We don't sell it, rent it or use it for ads, and we don't send newsletters unless you ask.
• Card payments are handled by Stripe on their secure page. We never see or store your card number. Stripe's privacy policy covers what they do.
• Who else touches it: the services that run the shop for us: our hosting and order database, our order spreadsheet and automation tools, and our email service. They only use it to run the shop.
• Kids: the shop is for grown-ups to order from. Please don't have children enter their own details. If you think a child has sent us their information, tell us and we'll delete it.
• Cookies: no tracking or advertising cookies. Your cart is saved in your own browser so a refresh doesn't empty it.
• Your say: ask us to see, correct or delete what we have about you, and we will. We keep order records for as long as we need them for taxes and bookkeeping.

Contact

Talk to a human (or a mom)

Reply to any email about your order, or use the custom request form and tell us what's up. We usually answer within a day.

We're a small family shop, not a big company. These policies are written in plain English and we'll always try to do the fair thing. Last updated October 2026.